MANAGEMENT SYSTEM POLICY

Kendu Retail, S.L, in order to reach an outstanding level of quality across all activities, whilst aware of the need to collaborate to protect the environment, assumes the commitment to the continued improvement in all fields of activity, in accordance with the following principles:

· Achieve client satisfaction, adapting to their requirements and proposing appropriate improvements to each project, collaboratively working together with continuous involvement in each and every phase of development and execution of the project.
· Analyse the risks and opportunities which arise from each of the initiatives and procedures put into action.
· Actively search the growth in new markets, always maintaining the criteria of quality and sustainability defined at head office.
· Comply with the applicable legal requirements and other requirements set out by the company.
· Using a systematic approach, incorporate environmental criterion as part of the variables involved in the design of our products, continually improve their environmental performance with the objective of achieving a net reduction in negative environmental impact through the entire life cycle.
· Actively search the continued improvement of the management quality system and its results, with the input of each employee and continued support from management.
· Be a reference point in the market regarding innovation, quality and service and applied values, both with Kendu – brand and company – as well as all the developed products.
· Guarantee the level of participation, training and motivation and the technical means necessary for employees to achieve the efficient completion of their activities, promoting the personal and professional development of all of them.
· Provide interested parties with an inspiring projection of the future which incorporates changes in the sector with a vocation of permanence over time, in anticipation of the needs of the interested parties.

This policy was approved by the Management Team in January 2021.

Joseba Egaña – CEO & Founder at Kendu